ВАСЕНЁВ, Юрий Борисович; ДЕМЕНТЬЕВ, Илья Александрович; МИХАЙЛОВ, Михаил Витальевич. One of the approaches to describing and evaluating the basic work process and a performance index of the university quality system. St Petersburg University Journal of Economic Studies, [S. l.], n. 3, p. 047–057, 2007. Disponível em: https://economicsjournal.spbu.ru/article/view/3883. Acesso em: 23 jul. 2024.