Digital transformation in companies: Strategic analysis, drivers and models
DOI:
https://doi.org/10.21638/spbu05.2020.303Abstract
The article provides terminology for processes of digitalization and digital transformation. For structuring digital transformation processes, the authors offer a modification of the strategic scorecard and distinguish technologies as an additional perspective. Using business cases, the authors analyzed approaches to digital transformation, revealed principal digital transformation models, and described them. The interrelations between targets, models, and strategies of digital transformation are demonstrated. The authors argue that digital transformation has to be considered to be a part of corporate strategy rather than isolated processes, with common strategizing tools and metrics applied. External and internal environment elements for digital
transformation are structured. It is shown that the internal digital environment can be evaluated with the companies’ digital maturity models. The external environment has a complex structure that can be described by the digital economy and society development in a country, a region, and a city; digital intensity level in an industry; and a digital ecosystem potential. All the authors’ contributions and conclusions are based on research papers, public statistical data, and analysis of Russian and foreign companies.
Keywords:
digital transformation, digitalization, digital strategy, strategic analysis, digital transformation model, digital environment, digital ecosystem, modified strategic card
Downloads
References
Дейвенпорт Т., Уэстерман Д. (2018) Цифровой провал. Harvard Business Review Россия. URL: https://hbr russia.ru/innovatsii/trendy/p26701 (дата обращения: 01.09.2019).
Каплан Р. С., Нортон Д. П. (2003) Сбалансированная система показателей. От стратегии к действию. М.: Олимп-Бизнес. 320 с.
Кулагин В., Сухаревски А., Мефферт Ю. (2019) Digital@Scale. Настольная книга по цифровизации бизнеса. М.: Альпина диджитал. 293 с.
Портер М. (2005) Конкурентное преимущество: Как достичь высокого результата и обеспечить его устойчивость. М.: Альпина Бизнес Букс, 715 с.
Прохоров А., Коник Л. (2019) Цифровая трансформация. Анализ, тренды, мировой опыт. М.:ООО «Альянс Принт», 460 с.
Adobe Systems Incorporated (2016) Digital maturity definitions. URL: https://www.adobe.com/au/landing/digital-maturity.html (дата обращения:08.08.2019).
Arenkov I., Tsenzharik M., Vetrova M. (2019) Digital technologies in supply chain management. Atlantis Highlights in Computer Sciences, vol. 1, pp. 453–458.
Bolton R. N., McColl-Kennedy J. R., Cheung L., GallanA., Orsingher C., Witell L., Zaki M. (2018) Customer experience challenges: Bringing together digital, physical and social realms. Journal of Service Management, vol. 29, iss. 5, pp. 776–808.
Calvino F., Criscuolo C., Marcolin L. and Squicciarini M. (2018) A taxonomy of digital intensive sectors. OECD Science, Technology and Industry Working Papers,no. 2018/14. Paris: OECD Publishing, 257 p.
CMMI Institute (2018) Capability Maturity Model Integration. URL: https://www.researchgate.net/publication/327557963_Capability_Maturity_Model_Integration (дата обращения: 08.08.2019).
Cusumano M. A, Gawer A., Yoffie D. B. (2019) The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power. New York,HarperCollins, 320 р.
Gudergan G., Buschmeyer A. (2015) Key aspects of strategy and leadership for business transformation. The Business Transformation Journal, no. 11, pp. 17–27.
Deloitte (2018). Digital Enablement Turning your transformation into a successful journey.р.19–30.URL:https://www2.deloitte.com/content/dam/Deloitte/ie/Documents/Technology/IE_C_HC_campaign.pdf (дата обращения: 05.07.2019).
Demil B., Lecocq X., Warnier W. (2018) Business model thinking, business ecosystems and platforms: The new perspective on the environment of the organization. Management, vol. 21, iss.4, pp. 1213–1228.
Digital Leadership (2019) Digital maturity framework. URL: https://www.digitalleadership.ltd/digital-maturity-framework (дата обращения: 08.08.2019).
Hinings B., Gegenhuber T., Greenwood R. (2018) Digital innovation and transformation: An institutional perspective. Information and Organization, vol. 28, iss.1, pp. 52–61.
The Institute of Chartered Accountants of India (2017) Digital Competency Maturity Model. URL:http://dhc.co.in/uploadedfile/1/2/-1/ICAI%20%20DCMM%20for%20Professional%20Entities.pdf (дата обращения: 08.08.2019).
Iansiti M., Levien, R. (2004) Strategy as Ecology, Harvard Business Review, vol. 3, pp. 68–78.
Ismail M. H., Khater M., Zaki M. (2017) Digital Business Transformation and Strategy: What Do We Know So Far? University of Cambridge, 35 р.
Forrester (2016) Digital Maturity Model 4.0. URL: https://forrester.nitro-digital.com/pdf/Forrester-s%20Digital%20Maturity%20Model%204.0.pdf (дата обращения: 08.08.2019).
Jacobides M. G., Cennamo C., Gawer A. (2018) Towards a theory of ecosystems. Strategic Management Journal,vol. 39 iss.8, pp. 2255–2276.
Kane G. C., Palmer D., Phillips A. N., Kiron D., Buckley N. (2016) Aligning the Organization for its Digital Future. MIT Sloan Management Review and Deloitte University Press, 30р.
Katz R. (2015) The Transformative Economic Impact of Digital Technology. The United Nations Commission on Science and Technology for Development. 18th Session. Item 3. рр. 2–11.
KPMG (2019) Digital technologies in Russian companies. pp. 19–30. URL: https://home.kpmg/ru/ru/home/insights/2019/01/digital-technologies-in-russian companies-survey.html (дата обращения: 08.08.2019).
Kranzbühler A. M., Kleijnen M. H., Morgan R. E., Teerling M. (2018) The multilevel nature of customer experience research: An integrative review and research agenda. International Journal of Management Reviews, vol. 20, iss. 2, рр. 433–456.
Matt C., Hessa T., Benlian A. (2015) Digital transformation strategies. Business & Information Systems Engineering,vol. 57, iss. 5, рр. 339–343.
MIT Center for Digital Business and Capgemini Consulting (2011) Digital maturity matrix. URL: https://www.capgemini.com/wpcontent/uploads/2017/07/Digital_Transformation__A_Road-Map_for_Billion-Dollar_Organizations.pdf (дата обращения: 08.08.2019).
McColl-Kennedy J. R., Zaki M., Lemon K. N., Urmetzer F., Neely A. (2019) Gaining customer experience insights that matter. Journal of Service Research, vol. 22,iss.1, pp. 8–26.
Moore J. F. (1993) Predators and Prey. Harvard Business Review, vol. 71, iss. 3, pp. 75–86.
Nadella S., Euchner J. (2018) Navigating digital transformation. Conversations. Research-Technology Management,vol. 61, iss. 4, pp. 11–15.
Nissen V., Müllerleile T., Kazakova E., Lezina, T. (2016) Analyzing Process Acceptance with IT-Enabled Experimental Research. St. Petersburg journal of economic studies, no. 3, pp. 109–129.
Osterwalder A., Pigneur Y. (2017) Business Model Generation: A Handbook for Visionaries, Game Changers,and Challenger. John Wiley and Sons. 288 р.
Pantone, Media Beacon, Esko (2018) Digital maturity model for brand packing process. URL: https://www.esko.com/en/lp/brands/digital-maturity-model (дата обращения: 08.08.2019).
PwC Digital IQ (2018) 64 p. URL: https://www.pwc.ru/ru/riskassurance/assets/diq-RUS. pdf (дата обращения: 05.08.2019).
PwC Digital IQ (2019) URL: https://www.pwc.com/vn/en/services/consulting/digital-iq.html (дата обращения: 08.08.2019).
Schwab K. (2017) The Fourth Industrial Revolution. Crown Publishing Group. NY, United States. 320 р.
Sirius (2017) Digital Transformation Maturity Model. URL: https://www.siriuscom.com/tag/digital-transformation-maturity-model (дата обращения: 08.08.2019).
Skog D. A., Wimelius H., Sandberg J. (2018) Digital Disruption. Business & Information Systems Engineering,vol. 60, no. 5, рр. 431–437
Tapscott D. (2008) Grown Up Digital: How the Net Generation is Changing Your World. McGraw Hill Professional.385р.
Vial G. (2019) Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, vol. 28, iss. 2, pp. 118–144.
Westerman G., Bonnet D., and McAfee A. (2014) Leading Digital: Turning Technology into Business Transformation. Boston, MA: Harvard Business Review Press, p. 303.
Westerman G. (2017) Your Company Doesn’t Need a Digital Strategy. MIT Sloan Management Review, p. 25.
Zaki M. (2019) Digital transformation: Harnessing digital technologies for the next generation of services. Journal of Services Marketing, vol. 33, iss. 4, pp. 429-435.
References in Latin Alphabet
Adobe Systems Incorporated (2016) Digital maturity definitions. Available at: https://www.adobe.com/au/ landing/digital-maturity.html (accessed: 08.08.2019).
Arenkov I., Tsenzharik M., Vetrova M. (2019) Digital technologies in supply chain management. Atlantis Highlights in Computer Sciences, vol. 1, pp. 453–458.
Bolton R. N., McColl-Kennedy J. R., Cheung L., Gallan A., Orsingher C., Witell L., Zaki M. (2018) Customer experience challenges: Bringing together digital, physical and social realms. Journal of Service Management, vol. 29, iss. 5, pp. 776–808.
Business management in the digital economy: challenges and solutions. (2019) Monograph. Eds I. A. Arenkov, T. A. Lezina, M. K. Tsenzharik, E. G. Chernova. St. Petersburg, St. Petersburg University Press. 360 p.(In Russian)
Calvino F., Criscuolo C., Marcolin L. and Squicciarini M. (2018) A taxonomy of digital intensive sectors. OECD Science, Technology and Industry Working Papers, no. 2018/14. Paris, OECD Publishing, 257 p.
CMMI Institute (2018) Capability Maturity Model Integration. Available at: https://www.researchgate.net/ publication/327557963_Capability_Maturity_Model_Integration (accessed: 08.08.2019).
Cusumano M. A, Gawer A., Yoffie D. B. (2019) The Business of Platforms: Strategy in the Age of Digital Competition,Innovation, and Power. New York, Harper Collins. 320 р.
Davenport T., Westerman D. (2018) Why So Many High-Profile Digital Transformations Fail. Harvard Business Review. Available at: https://hbr.org/2018/03/why-so-many-high-profile-digital-transformationsfail (accessed: 05.07.2019). (In Russian)
Deloitte (2018) Digital Enablement Turning your transformation into a successful journey. р. 19–30. Available at: https://www2.deloitte.com/content/dam/Deloitte/ie/Documents/Technology/IE_C_HC_campaign.pdf (accessed: 05.07.2019).
Demil B., Lecocq X., Warnier W. (2018) Business model thinking, business ecosystems and platforms: The new perspective on the environment of the organization. Management, vol. 21, iss.4, pp. 1213–1228.
Gudergan G., Buschmeyer A. (2015) Key aspects of strategy and leadership for business transformation. The Business Transformation Journal, vol. 11, pp. 17–27.
Hinings B., Gegenhuber T., Greenwood R. (2018) Digital innovation and transformation: An institutional perspective. Information and Organization, vol. 28, iss.1, pp. 52–61.
The Institute of Chartered Accountants of India (2017) Digital Competency Maturity Model. Available at: http://dhc.co.in/uploadedfile/1/2/-1/ICAI %20- %20DCMM %20for %20Professional %20Entities.pdf (accessed: 08.08.2019).
Iansiti M., Levien R. (2004) Strategy as Ecology, Harvard Business Review, vol. 3, pp. 68–78
Ismail M. H., Khater M., Zaki M. (2017) Digital Business Transformation and Strategy: What Do We Know So Far University of Cambridge. 35 р.
Forrester (2016) Digital Maturity Model 4.0. Available at: https://forrester.nitro digital.com/pdf/Forresters%20Digital %20Maturity %20Model %204.0.pdf (accessed: 08.08.2019).
Jacobides M. G., Cennamo C., Gawer A. (2018) Towards a theory of ecosystems. Strategic Management Journal, vol. 39, iss. 8, pp. 2255–2276.
Kane G. C., Palmer D., Phillips A. N., Kiron D., Buckley N. (2016) Aligning the Organization for its Digital Future. MIT Sloan Management Review and Deloitte University Press. 30 р.
Kaplan R. S., Norton D. P. (2003) The Balanced Scorecard: Translating Strategy into Action, Harvard Business Review Press.
Katz R. (2015) The Transformative Economic Impact of Digital Technology. The United Nations Commission on Science and Technology for Development.18th Session. Item 3, рр. 2–11.
KPMG (2019) Digital technologies in Russian companies, pp. 19–30. Available at: https://home.kpmg/ru/ru/home/insights/2019/01/digital-technologies-in-russian-companies-survey.html (accessed:08.08.2019).
Kranzbühler A. M., Kleijnen M. H., Morgan R. E., Teerling M. (2018) The multilevel nature of customer experience research: An integrative review and research agenda. International Journal of Management Reviews, vol. 20, iss. 2, рр. 433–456.
Kulagin V., Sukharevsky A., Meffert U. (2019) Digital @ Scale. Handbook of Business Digitalization. Moscow, Alpina Digital Publ. (In Russian)
Matt C., Hessa T., Benlian A. (2015) Digital transformation strategies. Business& Information Systems Engineering,vol. 57, iss. 5, рр. 339–343.
McColl-Kennedy J. R., Zaki M., Lemon K. N., Urmetzer F., Neely A. (2019) Gaining customer experience insights that matter. Journal of Service Research, vol. 22, iss.1, pp. 8–26.
Moore J. F. (1993) Predators and Prey. Harvard Business Review, vol. 71, iss. 3, pp. 75–86.
Nadella S., Euchner J. (2018) Navigating digital transformation. Conversations. Research-Technology Management, vol. 61, iss. 4, pp. 11–15.
Nissen V., Müllerleile T., Kazakova E., Lezina T. (2016) Analyzing Process Acceptance with IT-Enabled Experimental Research. St. Petersburg Journal of Economic Studies, no. 3, pp. 109–129.
Osterwalder A., Pigneur Y. (2017) Business Model Generation: A Handbook for Visionaries, Game Changers, and Challenger. John Wiley and Sons. 288 р.
Pantone, Media Beacon, Esko (2018) Digital maturity model for brand packing process. Available at: https:// www.esko.com/en/lp/brands/digital-maturity-model (accessed: 08.08.2019).
Parviainen P., Tihinen M., Kääriäinen J., Teppola S. (2017) Tackling the digitalization challenge: how to benefit from digitalization in practice. International Journal of Information Systems and Project Management, vol. 5, no. 1, pp. 63–77.
Porter M. (2005) Competitive Advantage: Creating and Sustaining Superior Performance. New York, The Free Press. A Division of Macmillan, Inc. New York. 30 p.
Prokhorov A., Konik L. (2019) Digital Transformation. Analysis, trends, world experience. Moscow, Alliance Print LLC. 460 p. (In Russian)
PwC Digital IQ (2018) 64 p. Available at: https://www.pwc.ru/ru/riskassurance/assets/diq-RUS.pdf (accessed: 05.08.2019).
PwC Digital IQ (2019) Available at: https://www.pwc.com/vn/en/services/consulting/digital-iq.html (accessed: 08.08.2019).
Schwab K. (2017) The Fourth Industrial Revolution. Crown Publishing Group. NY, United States, 320 р.
Sirius (2017) Digital Transformation Maturity Model. Available at: https://www.siriuscom.com/tag/digitaltransformation-model (accessed: 08.08.2019).
Skog D. A., Wimelius H., Sandberg J. (2018) Digital Disruption. Business & Information Systems Engineering, vol. 60, no. 5, рр. 431–437.
Tapscott D. (2008) Grown Up Digital: How the Net Generation is Changing Your World. McGraw Hill Professional. 385р.
Vial G. (2019) Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, vol. 28, iss. 2, pp. 118–144.
Westerman G., Bonnet D., and McAfee A. (2014) Leading Digital: Turning Technology into Business Transformation.Boston, MA, Harvard Business Review Press, p. 303.
Westerman G. (2017) Your Company Doesn’t Need a Digital Strategy. MIT Sloan Management Review, p. 25.
Zaki M. (2019) Digital transformation: Harnessing digital technologies for the next generation of services. Journal of Services Marketing, vol. 33, iss. 4, pp. 429–435
Downloads
Published
How to Cite
Issue
Section
License
Articles of the St Petersburg University Journal of Economic Studies are open access distributed under the terms of the License Agreement with Saint Petersburg State University, which permits to the authors unrestricted distribution and self-archiving free of charge.